Q: After setting the license key, the library is still running in demo mode, adding a watermark on each page.

A: This can happen for the following reasons:

The license key is not set properly

The key was not set properly or you are making a call to the library before setting the key. Read this article about how to set the license key.

The license key is not recognized

  • The library version is incompatible with the key. You may have downloaded the newer version of the library jar but the key is for an older version.
  • The machine information (host name, number of CPUs) does not match the license key. You may have updated your server or changed host name.

In order for us to help, we will need you to retreive your server / host information and send it to us.