If you are a user of PDF Automation Server or our PDF libraries (which include jOfficeConvert, jPDFAssemble, jPDFFields, jPDFImages, jPDFOptimizer, jPDFPreflight, jPDFPrint, jPDFProcess, jPDFSecure, jPDFText, jPDFWeb) or our PDF components (which include jPDFEditor, jPDFNotes, jPDFViewer), we would love to receive feedback from you on what you think about these products. You can submit any of […]
Category: FAQ
Leave Feedback & Reviews for PDF Automation Server and our PDF Libraries
Leave Feedback If you would like to suggest a missing feature or report a bug, you may contact Qoppa Software support team and send us feedback. We will respond within 24 hours (on business days). Leave a Review If you are a happy user, don’t forget to leave a review to let other users know about PDF Automation […]
Upgrade library to the latest version on existing servers
When upgrading the library version on your existing servers, please follow the instruction below. In order to issue a new license key for the server, we will need a Key Request file sent using the latest version of the library from your server. See Retrieving Your Server / Host Information for details on how to generate […]
Upgrading from jWordConvert to jOfficeConvert
jWordConvert is now jOfficeConvert and now includes our new Excel to PDF feature! With the addition of the new Excel to PDF feature, jWordConvert is now jOfficeConvert. Our pricing model for jOfficeConvert (formerly jWordConvert) has changed to cover the cost of the new Excel to PDF feature. The new price, which will include both Word to PDF and Excel to […]
How to follow Qoppa and stay updated about latest product releases
Q: Is there any notification or newsletter sent out to existing customers regarding updates and new product releases? A: At the moment, Qoppa does not send out a newsletters to existing users or customers. However, we do announce new releases through social media, and customers can subscribe or like our pages to receive these notifications: […]
Java 9+ Support in Qoppa’s Java PDF Libraries and Components
Q: Are Qoppa’s libraries and components Java 9 compliant? A: Qoppa’s latest library and component tools version (v2018R1) released in August 2018 is fully compatible with Java 9, Java 10 and Java 11. Java 9 was officially released by Oracle on September 21 2017.
Upgrading a server license from 2 to 4 cores
Our pricing and licensing model for our server licenses for Qoppa’s PDF libraries have changed on 01/28/2016 from covering 2 CPU cores to covering 4 CPU cores and the price also increased of course. The reason we made this change is because most server type computers now have a minimum of 4 CPU cores, so […]
I need to use 2 Qoppa libraries / jar files in the same classpath and getting an exception
Q: I am evaluating jPDFPrint and jOfficeConvert to send both PDF and Microsoft Word documents to the printer using Java. Both jar work fine separately but when I try to include both jars in the classpath, I am getting different exceptions such as: Exception in thread “main” java.lang.IncompatibleClassChangeError: Implementing class or Exception in thread “main” […]
Retrieve your server / host information
In order for us to issue a license file or license key for your server, we need more information about the server that is running the library such as library version, host names, CPU, etc.. Please follow the steps below to send us this information: 1) Open a command prompt 2) Change the directory to […]
How to set the license in Qoppa’s library products
Q: After purchasing a Server License for a Qoppa’s PDF library, how do I set the key so the library runs in full production and does not add the “Qoppa Software” watermark to the saved documents? A: Once you purchase, we will ask you to send us server information so we can a generate a license […]
Transfer License to New Server
When migrating to a different server, please complete and submit the form below. Once complete, we will process your request and send you the new license key via email. 1. Fill License Transfer Form Company name:* Email address:* Confirm Email:* Current Server Info Enter the server information for the currently active license. To find your […]
How many server licenses do I need to purchase?
The information below concerns the licensing of our Java PDF library products and Qoppa PDF Automation Server on a server environment. 1. Identify the number of cores on your server or virtual machine Physical CPU and virtual CPU cores are counted the same. By Using our Applet Run this applet on our website from the server […]
License key not recognized, library running in demo mode
Q: After setting the license key, the library is still running in demo mode, adding a watermark on each page. A: This can happen for the following reasons: Incorrect/Invalid product Your console shows the following Oct 21, 2021 2:45:39 PM com.qoppa.g.b b INFO: License Holder: tsan sam testing INFO: Qoppa Software, LLC – jOfficeConvert v2021R1 – […]
Is the server license yearly or eternal?
Qoppa’s PDF library products are licensed yearly. The yearly fee includes upgrades, support and server transfers.
